Transit Policy: How Your Orders Move and What to Expect

When you order medication or supplements online, the biggest worry is usually how and when it will arrive. Our transit policy lays out the steps we take to get your package from our warehouse to your door, and what you can do if something goes off track. Knowing the basics saves you time and stress, so you can focus on staying healthy.

Shipping Methods & Times

We work with a few trusted carriers—Canada Post, UPS, and DHL—to cover most regions in North America and Europe. Standard shipping costs a flat fee and usually arrives in 3‑7 business days for domestic orders. Expedited options cost a bit more but can shave the delivery window down to 1‑3 days. International shipments take 7‑14 days, depending on customs processing in the destination country.

When you check out, you’ll see an estimated delivery date based on the carrier’s current performance. That estimate updates automatically if you choose a faster method or if a holiday pushes delivery out a day or two. All orders get a tracking number via email, and you can follow the progress in real time on the carrier’s website.

We pack meds in discreet, tamper‑evident boxes. Temperature‑sensitive products get insulated packaging and a cold‑pack if needed. This keeps pills and liquids stable during the whole trip, even if the carrier’s truck gets warm on a summer day.

Handling Delays, Customs, and Returns

Even with the best carriers, delays happen. Bad weather, airport strikes, or unexpected customs checks can slow things down. If your tracking shows “customs hold,” it means the package is waiting for a local authority to clear it. In most cases the carrier will contact you for any required paperwork—usually a simple ID copy.

We monitor every shipment for up to 48 hours after the estimated delivery date. If it’s still not delivered, our support team will open an investigation and keep you posted. You won’t be charged for a lost package; we’ll either resend the order (if the product is still in stock) or issue a full refund.

Returned orders are another part of the transit policy. If you receive the wrong item, damaged goods, or simply change your mind within 14 days, you can start a return. Pack the product in its original box, include the return slip we email you, and drop it at any local carrier office. Once we get the package back and verify its condition, we’ll process a refund or ship a replacement, depending on what you prefer.

Remember, some meds can’t be returned because of safety regulations—these will be clearly marked on the product page. In those cases we’ll work with you to find an alternative solution, like a discount on a future purchase.

Bottom line: our transit policy aims for fast, safe, and transparent delivery. By giving you tracking info, clear timelines, and a safety net for delays or returns, we take the guesswork out of online pharmacy shipping. If anything feels off, just reach out to our support team— we’re here to sort it out quickly.